The National Council of Social Service (NCSS) commissioned a strategic design project to design a better caregiving future for Singapore. Applying the principles of design to the systemic challenge of the social care sector would help define how problems are approached, and identify opportunities for targeted action to deliver more holistic solutions.
This project took an ethnographic research approach to unearth deeper insights with regards to the experiences faced by Caregivers in the complex needs space. By designing a better social care experience for these Caregivers, all Caregivers can potentially benefit from enhanced support from society. Guided by the principles of human-centred design and universal design, new products, services, tools, spaces, policies, programmes and campaigns could be created to drive revolutionary systemic changes.
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Read the report here.