Somia CX

— Indonesia & Singapore

Somia CX is a customer experience consultancy based in Indonesia and Singapore, serving international and local clients. We help brands and companies deliver meaningful, user-friendly, and enjoyable experiences for their customers. Our approach is insights-led, using real customer insights to drive creative and innovative design solutions that meet the business goals effectively. We approach experience design holistically, connecting various touch points from digital, physical, space, to service experiences.

Since established in 2012, we have helped numerous companies to research, design, and deliver experiences that delight their customers. Our clients include Mandiri Bank, BCA, BTPN, XL Axiata, Manulife, Kaskus, Puri Bunda Hospital, Electrolux (Singapore), Grab (Singapore), UMG (Myanmar), EF (Shanghai), Intrax (San Francisco), and Google (global).

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