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New chargers: Epic fail!

As we’ve been learning about in our Charging Up user research, requiring people to purchase new charger accessories when they shift or upgrade a product is seen as very frustrating. Here’s an owner of a brand new iPhone 3GS feeling the pain

Yes, an old original iPhone car charger and…what’s this? The iPhone 3Gs cannot take the same charging accessories as the iPhone original!? So..basically the introduction of something new forces something old to be tossed out? Maybe there’s something that can be done with the old charger, but, I mean…really? Is this “Good Design” or adhering to those Green sensibilities that Apple is so often associated?

Think not.

Epic Fail. Epic, epic fail. I’m slack jawed. Shocking.