What we offer : Step into the shoes of your key stakeholders.
We inform and inspire your service innovation process with rich stakeholder insights. By immersing your team in the process right from the beginning, we make these insights actionable, engaging and sustainable. Our unique interdisciplinary approach leads to insights that are unified and rooted in diverse contexts. Our approaches are carefully designed to respect the uniqueness of each locale. Our outcomes are synthesised in a way that your team can easily comprehend and get inspired by.
Key project outcomes include:
- New insights about your stakeholders
- New untapped product and service opportunities
- Understanding of barriers to their future adoption
- A structured archive of contextual insights
- Generative models or frameworks to build upon
- Suggestions for future concept directions
We are experienced with a number of methods, from design research, prototyping & testing to product & service design, innovation support and strategy. The chosen methods for a specific project are tailored to the topic, goals and circumstances of that project.
How we work : From immersion in the field to idea generation, we take a highly collaborative and iterative approach to innovation.
Our process is more iterative than linear. We keep in close contact with the client team throughout the entirety of our processes, and exchange considerable knowledge about the rationale for our methodologies. In this way, our clients gradually build up more knowledge and understanding too. We deploy a large range of methods pertaining to our service offerings, which include:
- Research and insights
- Prototyping and testing
- Co-creation and facilitation
- Visual design and communication
- Innovation support and strategy
- Product and service design
- Knowledge management
- Speculative design
To ensure a consistent level of quality and a minimum level of stress for our clients, we emphasise effective project management throughout our project stages. One of our companies acts as the primary contractor for a client. Normally this is the company that is closest to where the client is based. The primary contractor will make sure all participating partners from the network deliver fully, on time and within budget, and provide a guarantee of quality of all services and deliverables.
Our operating model
